Refund policy

At Schoko Chocolates, we take immense pride in the presentation, taste, quality, and finish of our chocolates. You deserve nothing but the best, and we guarantee your complete satisfaction. If, for any reason, you are not entirely satisfied with any of our products, we offer a hassle-free 15-day return and refund policy as detailed below:

Eligibility for Returns and Refunds:

• Returns and refunds are accepted within 15 days of the delivery date.

• Products must be in their original packaging and in the condition in which they were received.

Return Process:

• To initiate a return, please contact our customer service team at info@schokochocolates.com.

• Provide your order number and the reason for your return.

• Our customer service team will provide you with a prepaid return shipping label. Return shipping is free of charge.

Refund, Replacement, or Exchange:

• Once we receive the returned product and verify its condition, you can choose between a refund, replacement, or exchange.

• Refunds will be issued to the original payment method within 5-7 business days after the return is processed.

• Replacements and exchanges will be processed and shipped within 3-5 business days after the return is received and verified.

No Restocking Fees: We do not charge any restocking fees for returned items.

Service Satisfaction: If our service has not met your expectations, please let us know. We are committed to doing our utmost to make it right and ensure your complete satisfaction.

Your satisfaction is our priority. Should you have any questions or need further assistance, please do not hesitate to reach out to our customer service team at info@schokochocolates.com.

Thank you for choosing Schoko Chocolates!

This layout is optimized for Shopify and ensures clarity and easy navigation for your customers.